Contact Us
Nokha Commodity Services
Near Navali Gate,
Bikaner Road,
Post – Nokha – 334803 (Bikaner)
Office Phone: 01531-220809
Mob. +91 70734 64178, +91 98296 48772
Email: ncsnkh@gmail.com
Investor Grievance Email: nokhacommodity@gmail.com
Nokha Commodity Services
SEBI Reg. No. INZ000072026
Investor Grievance Escalation Matrix
| Level | Contact Person | Address | Contact No. / Email | Working Hours |
|---|---|---|---|---|
| Customer Care | Vikas Bhura | Near Navali Gate, Bikaner Road, Post Nokha – 334803 | 8005561365 care.nokhacommodity@gmail.com | Mon–Sat 08:00 AM–12:30 PM & 1:30 PM–08:00 PM |
| Head of Customer Care | Mal Chand Sarswat | Near Navali Gate, Bikaner Road, Post Nokha – 334803 | 9829648772 ncsnkh@gmail.com | Mon–Sat 08:00 AM–12:30 PM & 1:30 PM–08:00 PM |
| Compliance Officer | Om Prakash Mundhra | Near Navali Gate, Bikaner Road, Post Nokha – 334803 | 9414416642 nokhacommodity@gmail.com | Mon–Sat 10:00 AM–12:00 PM & 2:00 PM–05:00 PM |
| CEO / Principal Officer | Bhagirath Jhanwar | Near Navali Gate, Bikaner Road, Post Nokha – 334803 | 9414147141 Bhagirath.nokhacommdity@gmail.com | Mon–Sat 10:00 AM–12:00 PM & 2:00 PM–05:00 PM |
If your complaint is not resolved to your satisfaction, you may escalate it to the Exchange — MCX (opens in a new tab) or NCDEX (opens in a new tab) — or to SEBI via SCORES (opens in a new tab) or the SMART ODR portal (opens in a new tab). Please quote your Service Ticket / Complaint Reference Number when you do.
Filing a Complaint on SEBI SCORES 2.0 & SMART ODR
Register on the SCORES (opens in a new tab) | SMART ODR (opens in a new tab) portals to file a complaint against a SEBI-registered intermediary online.
Mandatory details for filing on SEBI SCORES PORTAL / SMART ODR: Name, PAN, Address, Mobile Number, and E-mail ID.
Benefits of SCORES / SMART ODR: effective communication and speedy redressal of grievances; a single, trackable record of your complaint; and a low-cost, time-bound dispute-resolution route if the matter is not settled directly.
For the full regulatory framework on online dispute resolution, see SEBI's ODR Circular (opens in a new tab) — SEBI Master Circular on Online Dispute Resolution (ODR) for the Indian securities market (updated 28 December 2023). (implements SEBI circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/135 dated 31 July 2023).
Grievance Redressal Mechanism
Write to our designated investor-grievance email, nokhacommodity@gmail.com, with your account details and a description of the issue. We acknowledge every complaint and resolve it within 21 calendar days. If you're not satisfied with the resolution — or don't hear back in time — escalate to the Exchange (MCX / NCDEX), SEBI SCORES, or SMART ODR using the links above.
NCDEX Membership No. 00360
MCX Membership No. 35560
SEBI Registration No. INZ000072026