Contact Us

Investor Grievance Escalation Matrix

If your complaint is not resolved to your satisfaction, you may escalate it to the Exchange — MCX or NCDEX — or to SEBI via SCORES or the SMART ODR portal. Please quote your Service Ticket / Complaint Reference Number when you do.

Filing a Complaint on SEBI SCORES 2.0 & SMART ODR

SEBI's SCORES 2.0 platform lets you register and track a complaint against a SEBI-registered intermediary online. Visit SEBI SCORES 2.0 (scores.sebi.gov.in), create an account, and submit your complaint with the following mandatory details: Name, PAN, Address, Mobile Number, and Email ID.

If the complaint remains unresolved through SCORES, you can pursue online dispute resolution through SMART ODR (smartodr.in).

Benefits of SCORES / SMART ODR: effective, direct communication with SEBI; speedy redressal of grievances; a single, trackable record of your complaint; and a low-cost, time-bound dispute-resolution route (SMART ODR) if the matter is not settled directly.

For the full regulatory framework on online dispute resolution, see SEBI's ODR Circular — SEBI Master Circular on Online Dispute Resolution (ODR) for the Indian securities market (updated 28 December 2023). (implements SEBI circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/135 dated 31 July 2023).

Grievance Redressal Mechanism

Write to our designated investor-grievance email, nokhacommodity@gmail.com, with your account details and a description of the issue. We acknowledge every complaint and resolve it within 21 calendar days. If you're not satisfied with the resolution — or don't hear back in time — escalate to the Exchange (MCX / NCDEX), SEBI SCORES, or SMART ODR using the links above.